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Complaint Process – Reporting Public Concerns About Oil and Gas Activities

Mar 4, 2021 | Your Options for Raising Concerns | 0 comments

Home » Your Options for Raising Concerns » Complaint Process – Reporting Public Concerns About Oil and Gas Activities

Reporting Public Concerns to the BC Energy Regulator

If you need to report an incident about oil and gas activity, such as a spill or extended periods of black smoke from a flare stack, you have the option to call the BC Energy Regulator at 250-794-5200 to report your concern.

If you are experiencing impacts, such as bright lights, noise or odours, from an oil or gas activity, we encourage you to first contact the company to report your concerns. A company that is responsive to the community will be prompt in their reply and open to hearing how you are affected by their project. If the company does not respond to your concerns, you should report your complaint to the BC Energy Regulator by calling 250-794-5200.

Be prepared to provide some details on the site you are reporting, such as the location (section, township and range) and the company operating the site. Signs with these details should be posted at oil and gas sites. For concerns regarding odours and noise, it is important to place your call at the time you are experiencing them.

The BC Energy Regulator will record the details of your complaint and in most cases, a Compliance and Enforcement Officer will attend the site. The following Compliance and Enforcement fact sheet gives more detail on complaints and the regulatory processes.

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